Frequently Asked Questions

Everything you need to know about shopping with Adour.pk

What is the standard delivery time for orders?

We typically deliver within 3-5 business days across Pakistan. Orders from major cities like Karachi, Lahore, and Islamabad may arrive sooner.

What payment methods do you accept?

We offer Cash on Delivery (COD) nationwide, as well as secure online payments via credit/debit cards and popular mobile wallets.

Can I exchange an item if it doesn't fit?

Yes, we offer a hassle-free 7-day exchange policy. The item must be unworn, with all original tags attached and in its original packaging.

How do I track my order status?

Once your order is dispatched, you will receive a tracking number via SMS and email to monitor your shipment in real-time.

Are the colors of the products accurate on the website?

We strive to represent our products as accurately as possible. However, slight variations may occur due to screen settings and professional studio lighting.

What should I do if I receive a damaged product?

If you receive a faulty or damaged item, please contact our customer support team within 24 hours of delivery with photos of the defect for an immediate replacement.